When you need help, you need it now, and Whole Technology’s service desk is available to its Information Technology as a Service clients 24/7/365. Our team is here to serve you when things aren’t going as planned. It’s easy to get help from Whole Technology. We give our clients the ability to submit support and service requests via email, telephone, and text message. We’ll keep you in the loop throughout each step of the troubleshooting and resolution process. It’s important to us that we track service requests closely. This helps us identify patterns and come up with plans to prevent common issues from reoccurring.
Sometimes, issues cannot be resolved remotely, and they require on-site support. If you are an Information Technology as a Service customer, and you need someone on-site to resolve an issue, you’re always covered. ITaaS customers receive on-site support at no additional cost. We will also custom tailor your ITaaS solution to make sure that you are covered if you have a business that operates on the weekends or in the evenings. We always have a member of our team on-call to ensure that we are meeting the needs of business owners in a world where business never stops.
Our service desk is not just for opening tickets. Whole Technology provides clients with monthly service reports that detail statistics like the number of tickets opened, the average time to first response, and whether the end user was satisfied with the service they received. When one of our team members closes a service or support request, you might receive a survey asking you to rate your service. Whole Technology’s support team has closed thousands of tickets and we have never received a bad rating. We have maintained 100% customer satisfaction since we started operating four years ago.